Humans are unique and universal.
It stuck with me. And I realized that I was no different than the 19 other people I was studying with, and I was completely different from them at the same time. We have different personalities: visionary, observer, extremely comfortable, very quiet, leader, adventurous, organized, planner, supporters; but we all have basic needs that need to be met.
Great to keep in mind when you’re finding it difficult to understand someone!